How can we help?
Most answers are in the questions. Subscriptions, cancellations and refunds are handled by Apple through your Apple account. For anything else, contact us.
At a glance
| Subscriptions and refunds | Your Apple account’s settings; refunds are requested from Apple |
|---|---|
| Your data | On your device; nubbio cannot see, restore or delete it for you |
| Export and delete | In the app’s settings, on every plan |
Contact
Known limits
We list what does not work yet, so you can plan around it.
- Sync between devices is not available yet.
- Commitment Radar reads Word documents on the Mac only, and does not read scanned PDFs without selectable text.
- Sharing to nubbio through the iPhone Share Sheet has been tested from Safari.
- Translations in all seven languages besides English are still in review.
Questions
I forgot my nubbio password. Is my data lost?
No. The password only controls access to the app; the encryption key stays in the Keychain. On the Mac, reset the password with your Mac password or your recovery key.
I have a new Mac. How do I open my backups?
nubbio’s backups on the Mac are encrypted. Open them on a new or reset Mac with your recovery key, which you can create in the app’s settings.
Can you recover my data for me?
No. Your data is only on your devices, so we have nothing to recover. Keep your recovery key safe and export regularly.
Coming soon to the App Store